FAQS




Product information


Unruly products are made with the highest quality materials and craftsmanship, to protect you in cold weather conditions.


Product Afterare


Dry clean only for the base of the hat 

Racoon fur pom pom is detachable. 



Why we use fur and not faux fur on all products


We know that whether or not people want to wear fur is a personal choice, and we respect that. In turn, we hope that people will respect our ethical and responsible use of fur. We do not use fake or faux fur on all items just because it simply does not protect you as well as real fur. Faux fur is only a fashion statement and does not act in the same way that real fur does to protect skin from frostbite and or head cold – Your head emits the most heat.



Shipping information


We use royal mail to send all of our products. We will be offering free shipping for specific periods of time and offering discount codes on and off through different seasons. 


All Unruly products are delivered in a custom box, perfect for gift giving and ideal for garment storage during the off-season.


Express Shipping ( 1st class) Please allow 1-2 business days for processing and 1–2 business days for delivery. 


Some rural addresses may take longer for delivery. 


Worldwide shipping Please contact us further so we can give you a quote on shipping.


For out of stock items, pre orders and custom orders please allow up to 10 working days.


We want you to buy with confidence 


If you have any questions before placing an order, if you have any queries relating to these terms and conditions please contact our customer services on weareunruly@outlook.com 


Please note: once your order has been confirmed, we will not be able to make any changes to that order. 


Return Policy 

In the unlikely event, the item you received is not what you originally ordered or is faulty please contact customer service so we can advise you on how to proceed further. Please contact us at weareunrulyf@outlook.com


We adhere to a strict policy that coincides with federal laws health regulations and hygiene concerns you cannot return products. We do not offer refunds on faulty goods that have been worn, faulty due to accidents caused by the buyer, improper care, negligence, or normal wear and tear. 


Changes to terms and conditions


We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.